The best ITIL learning in the world

Learn from Katrina Macdermid, ITIL Co-Author, ITIL Master, Axelos Global Ambassador, Consulting Partner and the worlds leading authority on I.T Service Management.

Global Award Winning Courses​

We’ve won Best Certification, Best Blended Learning & Best Interactive Scenario in the 2021 Global LearnX awards

Human Centred Design

The only ITIL 4 learning infused with Human Centred design in our one of a kind learning portal

Thought Leader Teachers

Katrina and her team of global thought leaders ensure that you don’t just get certified, you get real world results

ITIL 4 powers world-shapers like NASA, Atlassian & Disney

Used by millions of IT professionals as the recognised leader in ITSM, ITIL has been helping organisations of all shapes and sizes improve performance and drive lasting business change in 180+ countries. ITIL embraces modern ways of working like Lean, Agile and DevOps and has been instrumental in transforming the way IT professionals and organisations keep up with the speed of business and deliver empowering impactful tech-led services.

Best Certification

Best Blended Learning

Best Use of
Interactive Scenario

Your ITIL 4 Certification Starts Here

We infused Human Centred Design with ITIL by creating a storyline based on an airline to make ITIL interactive, relevant and fun! Our unique approach to learning will allow you to adopt and adapt ITIL 4 in any organisation. We learn how Fly First Airlines uses ITIL 4 to enhance passenger and employee experience.

Meet Tili

Tili, your ITIL 4 Coach ensures you thrive on your journey. Tili will interact with you, providing feedback and guidance during your learning journey. This fun, unique and interactive approach will ensure you maximise your learning experience to pass your ITIL 4 certification with flying colours. 98% of our learners identified Tili as enhancing their learning experience.

Course Features

60 minute coaching session

This coaching session is all about you and what you’d like to get out of your time. You could discuss how to solve your greatest challenges or advance your career. Your expert will ensure that you leave inspired with actionable ideas.

Exam Simulator

Prior to sitting your official ITIL 4 exam you can complete not 1, but 2 full mock exams and 12 mini quizzes. This gives you the confidence to ensure that you are ITIL 4 certification

Track your progress

Our progress dashboard keeps you informed at all times. Easily know if you have ‘hit turbulence’ or if you are ‘flying smoothly’. Our dashboard indicates topics you need to focus on and when you’re ready to sit your ITIL 4 exam.

Interactive learning

During your 10 hours of learning, you’ll be engaged through interactive storytelling, investigation, audio, video and reading. We also have a module by module flip card feature to help you revise as often as you like.

Three Deep Dive Masterclasses

Each month, Katrina Macdermid or Phillip Hearsum, lead architect of ITIL 4, take you through a live interactive Masterclass focussed on a real-life application of ITIL 4. You’ll be able to ask questions and learn the how and why from the best practitioners in the world! Both Katrina & Phillip are published contributing authors of ITIL 4 who still consult and advise in government and the public and private sector across a broad range of industries in ITIL and IT Service Management.

Our Courses




  • ITIL 4 foundation certification exam valid for 12 months
  • Access to our award-winning accredited ITIL4 learning portal for 3 months
  • Instructor access via email for 30 days
  • Exam simulator with 2 mock exams
  • AXELOS ITIL 4 foundation digital publication
  • Downloadable course content
  • Expert articles from global thought leaders
  • Publishable digital certification badge
  • Tili your ITIL coach ©



All the features from Economy, plus:

  • Three Masterclasses with Katrina Macdermid or Phillip Hearsum, Lead architect for ITIL 4
  • Comprehensive student manual
  • Access to our award-winning accredited ITIL4 learning portal for 6 months
  • Instructor access via email for 6 months
  • Downloadable Fly First storylines of real world ITIL application
  • Digital guide deep diving into 6 of the most used ITIL practices



All the features from Business Class, plus:

  • 60 minute individual coaching session with an ITIL global industry leader
  • Retake exam voucher valid for 6 months

We also provide in person and virtual training as well as enterprise and bespoke ITIL training at scale


Satisfaction Rate





Some of our customers


Have ITIL 3? You may qualify for a 40% discount