ITIL 4 Managing Professional

Take the next step in your career

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Course Level: Intermediate

By Katrina Macdermid

By Katrina Macdermid


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ITIL 4 Foundation

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About ITIL 4 Managing Professional (MP)

The Managing Professional (MP) designation provides practical and technical insight into coordinating successful IT-enabled services, teams and workflows. It consists of four modules:

  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High-velocity IT
  • ITIL 4 Strategist: Direct, Plan and Improve, a universal module that also contributes to the ITIL 4 Strategic Leader Certification

What learning methods are available?

We offer all Managing Professional modules online or via our award-winning blended learning model. For cohorts of 6-8 people, one of our world-class instructors will conduct 2 x 2 hour sessions per week for 4 weeks designed to help you apply your learning to the real challenges and opportunities in your organisation. These workshops are supported by learning through our award-winning online learning portal. 

What is each module about?

ITIL 4 Specialist: Create, Deliver & Support
The 'engine room' of the IT and digital function. This module provides guidance for deploying 'core' service management activities. It is the logical next step for those wanting to make immediate, tangible changes to their working methods.Take this module if you are looking to:
-Improve established processes
-Effectively manage IT teams
-Optimise value streams and workflows
-Align Digital Services to meet demand
-Integrate new technologies
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ITIL 4 Specialist: Drive Stakeholder Value
Ensuring IT and digital services delight. This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. Take this module if you are looking to:
-Effectively manage all stakeholders
-Build trusted relationships
-Shape customer demand
-Optimise user experience and customer experience
-Embed effective design thinking
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ITIL 4 Specialist: High-velocity IT
The future of IT and digital services. This module explores the ways in which digital organisations and digital operating models function in high velocity environments. Take this module if you are looking to:
-Converge business goals with IT
-Embed complex and adaptive systems
-Improve performance with Lean, Agile and DevOps methods
-Increase the speed and quality of services
-Make value-creating digital and IT investments
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ITIL 4 Strategist: Direct, Plan, Improve
Bringing IT strategies to life. This module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, aligning an evolving IT organisation with a strong and effective strategic direction. Take this module if you are looking to:
-Drive organisational change
-Encourage a culture of continual improvement
-Ease decision making
-Support change management
-Minimise disruption
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How does Managing Professional fit into the ITIL 4 Certification path?

What is the curriculum?

Examination Format

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